Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPDSM3019 Mapping and Delivery Guide
Communicate with clients in the property industry
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPDSM3019 - Communicate with clients in the property industry |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency specifies the outcomes required to interact and build relationships with clients in the property industry. It includes developing rapport with clients, handling initial client enquiries, establishing and maintaining a client database, and dealing with client complaints and problems.The unit supports the work of a range of property industry professionals, including licensed real estate agents, real estate representatives and support staff, stock and station agents, and strata managers, in interacting and building effective relationships with clients as part of agency or organisation operations.Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The following must be present and available to learners during assessment activities: equipment: computer system with internet access and printer specifications: agency or organisation policies and procedures for interacting and communicating with clients, including for resolving disputes client database details of services offered by agency or organisation codes, standards and regulations relating to client service in the property industry relationships with team members and supervisor: member of a work team in a property industry context under supervision of the manager or workplace principal. Assessor requirements As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment. |
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Prerequisites/co-requisites | |||
Competency Field | Strata community management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish contact with clients and determine their needs. |
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Element: Handle initial client enquiries. |
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Element: Maintain and use client database. |
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Element: Deal with client complaints and problems. |
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